Privacy Policy

Welcome to SOTTYO Store. We value your trust and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and purchase our products in Bangladesh.

1. Information We Collect

When you place an order or register on our site, we may collect the following information:

• Personal Details: Full Name, Email Address, and Phone Number.
• Delivery Information: Complete Delivery Address (Inside or Outside Dhaka).
• Payment Data: Transaction IDs (bKash/Nagad/Card) and payment method details. (We do not store your PIN or full card numbers).
• Technical Data: IP address, browser type, and device information for security and analytics.

2. How We Use Your Information

We use the collected data strictly for e-commerce purposes, including:

• Processing and delivering your orders securely.
• Communicating with you regarding your order status, delivery updates, and customer support.
• Sending promotional SMS or emails about new products and special discounts (you can opt-out at any time).
• Improving our website UI/UX and preventing fraudulent activities.

3. Data Sharing and Third Parties

We do not sell or rent your personal information to third parties. However, we may share necessary data with trusted partners to fulfill your order:

• Courier & Delivery Partners: (e.g., Steadfast, Pathao, RedX) to deliver your products to your doorstep.
• Payment Gateways: (e.g., bKash, Nagad, SSLCommerz) to process secure online transactions.
• Legal Compliance: If required by the laws of the People's Republic of Bangladesh, we may disclose information to legal authorities.

4. Data Security

Your trust is our priority. We implement strict security measures, including SSL certificates and encrypted databases, to protect your personal information against unauthorized access, alteration, or deletion.

5. Cookies

Our website uses "cookies" to enhance your shopping experience. Cookies help us remember your cart items and keep you logged in. You can choose to disable cookies through your browser settings, though some features of the site may not function properly.

6. Your Rights

You have the right to access, update, or request the deletion of your personal data stored with us. If you wish to modify your information or delete your account, please contact our support team.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

• Phone: +8801913-841689
• Email: support@sottyo.com