At SOTTYO Store, we are committed to delivering your favorite products to your doorstep safely and on time. Please review our shipping and delivery guidelines below.
All orders are processed within 24 hours (excluding Fridays and national holidays). You will receive a confirmation call or SMS from our customer support team once your order is confirmed.
We provide home delivery services across Bangladesh. Our standard delivery times are:
To ensure secure and fast delivery, we have partnered with the best local courier services in Bangladesh, including:
You can check your parcel before making the payment to the delivery agent (subject to courier terms). If you find any issues with the product upon checking, you may return it instantly by paying the delivery charge.
Shipping charges are calculated based on your delivery location during the checkout process:
Once your order is handed over to our courier partner, you will receive an SMS containing your tracking ID and the courier company's website link. You can easily track the live status of your parcel.
If a delivery attempt fails due to an incorrect address, an unreachable phone number, or the customer's refusal to accept the parcel, it will be returned to our warehouse. We request customers to provide accurate contact information to avoid such issues.
If you experience any unusual delays or issues with your delivery, please reach out to us immediately: